Delivery & Returns
Republic of Ireland – €6.50 (free delivery on all orders over €60)
United Kingdom – €8.90 (free delivery on all orders over €60)
We endeavour to dispatch your order on the day of receipt of the same, provided your order is received before midday Monday to Friday. If your order is received after this time or is received over the weekend or on a bank or public holiday then it will be dispatched the next business day. Where there is a delay or likelihood of delay in the supply of products, we will advise you as soon as is practical. Most of the parcels is delivered within 2 working days but it might take up to 4 working days. All parcels are trackable and deliver by GLS courier to your house.
Once we dispatch your order we will put your tracking number into the system. You can find it by logging to your account and going to your orders.
You can cancel your order within the 7 day period by emailing firstname.lastname@example.org and providing a brief explanation as to the reason for the return and quoting your invoice number. We will process the refund due to you as soon as possible, and always within 30 days of the day you have given notice of your cancellation. We will issue you with a full refund however you will need to return the entire order at your cost if you have already received them. In all cases the goods must be in their original condition and will be inspected on their return. If we do not receive the cancelled order back, we may arrange to have them collected at your cost. The cost of sending the item to you will be refunded, however, if only part of your order is cancelled, the delivery charge will not be refunded.
We hope that you will be pleased with your purchase. However, should you wish to return anything bought from us, we will happily refund any unwanted goods returned within 14 days from date of delivery. All unwanted goods must be returned in an unused, as new condition with the original packaging and any free samples/free gifts received along with a completed returns form. Please note all applicable free gifts and samples supplied must also be returned with your order. If not we will make a discretionary deduction to cover our cost for these items. We will refund the monetary value of the goods returned to us, at the price you purchased them less the true cost to us for shipping the item to you. Please note it is the customer’s responsibility to ensure the goods are returned safely to us.
Occasionally we may offer free delivery on all orders with special coupon. This coupon cannot be used in conjunction with any other coupons unless otherwise stated.